TERMS & CONDITIONS
All reservations are subject to cancellation if payments are not received in our account by the due date
There is a service charge of $100 per person for airline tickets to Galapagos canceled 30-60 days prior to departure and there is no refund for the airfare, park entrance fee or transit card if canceled 29 days or less prior to departure
Individual Booking Terms (1-5 passengers)
Deposits – A deposit of $750 per person and $1500 for singles is required within five days of written confirmation to guarantee any reservation
Final payment – Full payment is due 60 days prior to the sailing date and must be accompanied with a passenger information form
Cancellation policy – Cancellations received up to 90 days prior to departure will be refunded in full except for 50% of the deposit
89-60 days prior to departure, 100% of the deposit will be forfeited
59-0 days prior to departure, the entire cruise rate is forfeited
Small Group booking Terms (3 or more cabins)
Deposits – A deposit of $750 per person and $1500 for singles is required within five days of written confirmation to guarantee any reservation. In addition, a second deposit of $750 per person and $1500 for singles is due 180 days prior to departure
Final payment – Full payment is due 60 days prior to the sailing date and must be accompanied with a passenger information form.
Cancellation policy – Cancellations received up to 180 days prior to departure will be refunded except for 50% of the deposit
179-150 days prior to departure – Can cancel 2 cabins with a penalty of 50% of the deposit, additional cabins released are subject to penalty charge of 100% of the deposit
149-120 days prior to departure – Can cancel 1 cabin with a penalty of 50% of the deposit, additional cabins released are subject to a penalty of 100% of the deposit
119-60 days prior to departure – any cancellation is subject to a penalty of 100% of the deposit
59-0 days prior to departure – any cancellation is subject to a penalty of the full deposit amount
CHARTER Terms
Deposits – A deposit of $15,000 is due to guarantee the charter. A second deposit of $15,000 is due 180 days prior to departure to guarantee all cabins. Final payment is due in full at 60 days prior to departure together with passenger information forms and cabin assignment.
Cancellation of charter policy – Cancellations received up to 360 days prior to departure will be refunded in full except for 25% of the deposit.
359-270 days prior to departure, cancellation incurs penalty of 50% of the deposit
269-180 days prior to departure, cancellation incurs penalty of 75% of the deposit
179-150 days prior to departure, cancellation incurs penalty of 100% first deposit.
149-120 days prior to departure, cancellation incurs penalty of 100% first deposit and 50% of second deposit.
119-60 days prior to departure, cancellation incurs penalty of 100% of the first and second deposits.
59-0 days of departure cancellation incurs full penalty.
Reduction of cabins on charters – The number of cabins blocked for a charter can be reduced. However, cabins must be released according to our time schedule or penalties will be applied as follows:
359-270 days prior to departure, can release up to three cabins without a penalty, additional cabins released are subject to a penalty charge of $750 per cabin.
269-180 days prior to departure – Can release up to two cabins without a penalty, additional cabins released are subject to a penalty of $750 per person.
179-150 days prior to departure – Can release 1 cabin with a penalty of $750 per person, additional cabins released are subject to penalty charge of $1500 per person.
149-60 days prior to departure – Any cancellation is subject to a penalty of $1500 per person
59-0 days prior to departure – full penalty for any cancellation
TERMS & CONDITIONS on FESTIVE (that fall over Christmas and New Years)
Individual Booking Terms (1-5 passengers) – FESTIVE
Deposits – A deposit of $1500 per person ($3000 for singles) is required within five days of written confirmation to guarantee any reservation.
Final payment – Full payment is due 90 days prior to the sailing date and must be accompanied with a passenger information form.
Cancellation Policy – Cancellations received up to 360 days prior to departure will be refunded in full except for 50% of the deposit; 359-90 days prior to departure 100% of the deposit will be forfeited, 89-0 days prior to departure, the entire cruise rate is forfeited.
Small Group booking Terms (3 or more cabins) – FESTIVE
Deposits & Final payment – same as above. In addition, a second deposit of $1500 per person and $3000.00 for singles is due 360 days prior to departure.
Cancellation Policy – Cancellations received up to 360 days prior to departure will be refunded in full except for 50% of the deposit.
359-90 days prior to departure – any cancellation is subject to a penalty of 100% of the deposit
89-0 days prior to departure – full penalty for any cancellation
CHARTER Terms – FESTIVE
A non-refundable non-transferable deposit of $30,000 for holiday weeks is due to guarantee the charter. A second non-refundable non-transferable deposit of $30,000 is due 365 days prior to departure to guarantee all cabins. Final payment is due in full 90 days prior to departure together with passenger information forms and cabin assignment.
