Corona Clause Guarantee:
In addition to our standard Terms & Conditions, we offer a CORONA CLAUSE, on all new and existing bookings through 2023.
OUR GUARANTEE
Our Corona Clause will apply when either border is closed; if Ecuador closes its border or if the country where guests reside closes their border and all flights are canceled, we will provide guests with a Full cruise credit (FCC) to reschedule up to 12 months from the cruise departure.
Currently, Ecuador has closed its borders only to visitors whose points of origin or transit are: South Africa, Namibia, Lesotho, Zimbabwe, Botswana, Eswatini, Egypt, and Mozambique, subject to change.
The Corona Clause does not include a cancelation due to fear of traveling, an imposed quarantine to enter or return home, or if there is a travel advisory. If you should cancel for any reason, including testing positive for Covid or any other medical condition that prevents you from entering Ecuador, you will need to file a claim with your travel insurance provider. We highly recommend all guests purchase a travel insurance policy, preferably CFAR, to protect themselves from a financial loss should you need to postpone or Cancel For Any Reason. Our standard terms for cancelation apply if guests cancel or postpone their cruise.
Language spoken:
English is spoken aboard the vessels by guides and Captains. All crew speak Spanish.
Satellite Wi-Fi:
Aboard the Theory, Origin and Evolve there is WI-Fi included at no extra cost. Each cabin will receive a pin code that can be used to access the internet throughout the week.
It is important to note that Wi-Fi in remote islands is likely very different to what you are used to whilst at home. Simple tasks like whattsapp messenger and checking emails work well, but downloads and streaming can be slower.
The technical side: Ecoventura were one of the first ever Galapagos companies to invest in Wi-Fi and we have recently (January 2022) updated our offering to 6 Mbps (Download) and 3 Mbps (Upload), making it amongst the quickest in Galapagos, however it is still only one tenth the speed of the internet in places like Europe or the USA.
Communication:
Most telecommunication providers have signal in Galapagos and passengers can use their smartphones that are activated for international calling on days when the yachts are in close range to port.
Medical facilities on board:
The yachts carry first aid kits and medical supplies. The Captain and guides are trained in basic First Aid procedures. All yachts have radio contact with the mainland for any medical emergencies.
Motion sickness:
Due to strong currents, there will be moderate movement of the vessel while navigating. Most passengers are not affected. However, if you are prone to seasickness, we strongly urge you bring some type of medication to prevent motion sickness.
Physical limitations :
The majority of Ecoventura passengers are healthy, active and reasonably fit. Passengers able to walk a few hours a day unassisted will be able to fully enjoy Galapagos. Some of the excursions require more physical activity than others involving short steep climbs or long walks in hot weather or on uneven rocky trails. However, most excursions require moderate activity and the walks are at a leisurely pace. Entering and exiting the Zodiacs require that you need to be sure footed. If you are concerned about your ability to do any particular day hike, please consult with the naturalist before disembarkation. In order to enjoy your trip to its fullest potential, it is a good idea to do some exercise before your trip, such as walking, swimming or bicycling. Please see your doctor for a check-up before traveling to Ecuador. Any medical condition or physical disability that may require special attention or treatment must be advised to Ecoventura at the time of booking.
National Park Rules & Regulations:
Protect Galapagos wildlife follow these rules
Galapagos Park Rules
Purchases on Board:
Every passenger has an open tab at the bar and boutique, which are paid the last day of the cruise. We accept cash (US Dollars), Master Card or VISA credit cards only.
Special Occasions:
You may order a bottle of wine ($35) or birthday cake ($25) to be served at dinnertime or a fruit basket ($15) for your cabin. It is prohibited to bring flowers to Galapagos. Please advise us at least 30 days prior to departure.
Drinking Water:
Bottled water is provided in your cabin and is free of charge. Filtered drinking water is provided during meal times. We suggest you do not drink water from the tap in your cabin. Water bottles can be refilled from the water container located in the bar area.
Smoking Policy:
Smoking is prohibited in enclosed areas aboard the vessels and on the Islands. Smoking is only allowed on the outside deck in a designated smoking area.
Electric current:
110/AC 60 cycle (current and plugs are the same as in the US)
Local currency:
Ecuador adopted the US Dollar as their monetary unit. Languages: English and Spanish are spoken aboard the vessels by the naturalists and Captains. Be sure to bring small bills ($1, $5, $10 are best) for small purchases and can use larger bills for gratuities.
Time zones:
Ecuador is in the Eastern time zone (GMT-5 in the mainland). Daylight savings time is not observed. Galapagos is one hour behind mainland Ecuador. On board, we observe mainland Ecuador time.
