AUTHOR The Ecoventura Team
Dear Ecoventura Guests and Partners in Travel,
We hope that you are all safe and in good health during these unsettling times. One thing that keeps us positive is knowing that one day soon, we will be able to once again welcome visitors to the wonderful Galapagos Islands. Our crew are on board the Origin, Theory, Letty and Galapagos Sky and are safe and in good health, working to maintain the Ecoventura fleet. We will be here ready for when the world opens up once more. This too shall pass and we are ready for that day!
Although the Galapagos Islands will open to visitors on July 1st and we plan to restart our cruise operation in July, given how the global pandemic has developed many of our guests are understandably still uncomfortable to travel and have asked us to reschedule for later departures. Currently, we are rescheduling guests confirmed up to July 26, 2020 without any penalty. We will continue to offer guests to reschedule their cruise without a penalty 60 days prior to departure whilst we monitor the actual travel restrictions set by government agencies as well as airline schedules. As restrictions change, we will adjust accordingly.
We ask guests traveling from August 2nd or later to please be patient while we assist those who are immediately affected until we can better assist you. In the meantime, we will extend the final payment due date from 60 to 30 days prior to departure for those due to travel up to August 30, 2020.
We would also like to say a BIG thank you to all of our guests who have chosen to postpone their Galapagos cruise rather than canceling. We encourage everyone to #postponedontcancel.
For any queries please don’t hesitate to get in touch. Bear in mind we are working remotely and are available only by email until we return to the office.
We are dreaming of being able to travel freely once more, but in the meantime think fondly of our favorite travel memories #travelinmymind.
When all this has passed, the Galapagos will be waiting for you, and so will we.
Keep well and stay safe,
The Ecoventura/ Galapagos Network Team