Our family was on your Southern islands cruise in the Galapagos which departed on December 24th on the Eric. I just wanted to take a minute to tell you what an outstanding job everyone did on our ship. I was incredibly impressed with the forethought Ecoventura put into placing guests on our boat. We had five families – 10 adults and 10 kids. The kids bonded immediately and became their own posse for the whole trip, taking over the big table for meals, and commandeering their own panga and naturalist for each excursion. This gave them the opportunity to have the explorations geared toward them, while the adults could hear a more adult version given by our own naturalist. AND, I absolutely trusted that my 13 year old was safe and in very good hands the whole time, so I knew I didn’t have to worry about a thing. Both Fabricio and Jose were totally wonderful! Totally! Their command of facts, information and captivating tidbits was exactly what we were looking for, and expanded our knowledge and appreciation of the Galapagos exponentially. Because of this, we will be much more effective ambassadors when we are telling our tales of the trip. And they were funny, funny, funny! The best! Other than Jose and Fabricio, the most contact with crew we experienced was with Maria and Abel. Maria was like vapor – I’ve never seen anything like it. Our room was always spotless, but we never saw her! We turned it into a game of trying to catch Maria at work. Impossible! And what a smile! Abel was (I’m sorry to have to use this term), adorable. He has the patience of Job, and made sure we were v e r y well fed and tended to. What a sweet, sweet man. I think the thing that impressed me the most with everyone is that they were so genuine and authentic. I’m sure it’s wearing to deal with passengers with such different and high expectations, but you never would have known it with this crew.
The communication with your Miami office was seamless, professional, friendly and prompt – they made everything so easy, and I was confident we would have a wonderful trip from the get-go. This was an expensive adventure for us, but we all came back thinking that we got a huge bang for the buck. It was an adventure of a lifetime and one we will always remember, and a lot of that had to do with the people of Ecoventura – and the creatures of the Galapagos of course!
Thank you again,